FAQ

 

Q: Can I pay for my monthly parking online?

A: Yes, you can pay your account online. To register for a username and password click here. You will receive an email from info@mplsparking.com within 2 business days with your login credentials.

Q: How can I access my parking information on this web site?

A: After an account has been established, you can login here.

Q: What information is available to view online about my account?

A: You can pay your account balance via credit card, view your contact information, view your billing information, view your billing information, view your previous 6 months of financial information including invoices and payment, and view your parking usage.

Q: What is a carpool, and how does it work?

A: Carpooling is two or more people that ride to work together on a regular basis. For more information on carpool programs please click here. To apply for a carpool click here.

Q: How often do I need to renew my carpool registration?

A: Carpools must be renewed every 6 months. To renew, please click here.

Q: Once I'm approved for a new carpool or have been approved for another 6 month carpool renewal, are there any additional steps required?

A: Yes, there is an additional step. 2 carpoolers must verify their home address by showing a valid picture ID within 30 days of approval. You can complete this step at 1 of 4 locations:

Address Verification Locations Street Address
Commuter Connection 220 South 6th Street, #230
Ramp A Office 101 North 9th Street
Government Center Ramp Office 415 South 5th Street
Leamington Transit Center Office 1001 2nd Avenue South

Q: What is your cancellation policy for a current monthly contract?

A: A 7 day written notice before the beginning of the contract month is required. A cancellation request can be sent to info@mplsparking.com.

Q: When are monthly parking payments due?

A: Payments are due by the last business day of the month, for the upcoming contract month. For example, payments for the month of August would be due on July 31st (assuming July 31st falls on a weekday).

Q: Can I setup auto-pay for my monthly parking?

A: Unfortunately, we do not offer an auto-pay option. However, we do offer one time credit card payments on our website.

Q: Can I pay my monthly parking with an employee benefit option such as Wage works?

A: We do accept such payments, both checks and credit card payments.

Q: Where should I mail my payment for monthly parking?

A: Please send payments to:
33 North 9th Street Suite B-50
Minneapolis, MN 55403

Q: Can I use my monthly parking contract card when I ride my motorcycle?

A: Yes. You can park in the ramp using your monthly contract card when you ride your motorcycle. If you would like to park in the designated street level motorcycle parking area you must take a pay envelope, write your monthly card number on it and drop it in the pay box.

Q: How long of a commitment is a parking contract?

A: Our parking contracts are month-to-month only. No refunds for partial months.

Q: What should I do if I lose my parking card?

A: Contact office staff at (612) 343-7275 immediately to avoid unauthorized use. Then, stop by one of the payment centers to pick up your new card. You will be charged at $15 replacement fee.

Q: Will I have to pay event rates if I enter the ramps for work during an event?

A: No. Monthly contract customers are guaranteed a spot 24/7. Simply show your access card to the parking attendant and enter the ramp as you would normally.

Q: Can I park overnight?

A: Yes, you can, just keep your ticket.

Q: Can I let someone else use my monthly parking card?

A: Yes, you can as long as you park one car on that day.

Q: What if I lose my ticket?

A: Please press one of the red call buttons located near each point of payment, and one of our staff members will guide you through the lost ticket process. The lost ticket rate often equates to the maximum daily rate at the facility, so it is very important to always retain the ticket you pulled at the entrance to qualify for the lowest rate possible.

Q: Do you have security in the facilities?

A: We have security staff on-duty and monitoring the facilities 24/7/365, as well as cameras located throughout the system. If you are in need of security assistance, please press any red call button, and our staff will assist you.

Q: Who do I talk to if I have a comment or complaint about a facility?

A: You may fill out and submit a customer survey card, which are located at various points throughout the facilities, send an email message through our website, or call our central office at 612-343-7275. We will address and follow up on every comment or complaint we receive; we value your input, and our goal is for you to experience the smoothest, friendliest parking service possible.

Q: I don't see any parking attendants at the exits. How do I pay?

A: In our automated parking facilities, the easiest way to pay is by using your credit card at the exit. First, insert your entry ticket into the machine. A price will be displayed on the screen. Insert your credit card into the same slot, and the payment will be processed. Don’t forget to press the receipt button if you'd like a receipt. If you would prefer to pay in cash, we have pay-on-foot pay stations in lobby and skyway locations. When you are ready to leave the ramp, walk up to one of the pay stations and insert your ticket. A price will displayed on the screen. Insert your cash. If you'd like a receipt, please press the receipt button. The payment will be recorded on the ticket and it will be returned to you. Drive to the exit and insert this ticket within fifteen minutes.

Q: What forms of payment do you accept for parking?

A: For regular daily parking fees, we accept cash or credit cards. At times it is necessary to collect payment at entry, and unfortunately we are not currently able to accept credit cards when we are collecting payment at entry. This is mostly a concern at nearby facilities during Twins, Vikings, Guthrie, and Orchestra Hall events. At such times, it is necessary to pay with cash.

Q: I would like to provide parking to my employees, guests, clients, etc. How would I go about doing this?

A: We’d be happy to discuss validation options with you. Please contact us at 612-343-7275 or at the specified ramp office.

Q: What credit cards do you accept?

A: We currently accept Visa, MasterCard, and American Express.

Q: Do you have electric vehicle charging stations?

A: Currently, Jerry Haaf Ramp has three electric vehicle charging stations, located near the level 2 exit lanes of the ramp. There will be more charging stations located throughout the parking system in the future. There is an application for your smartphone called Charge Point which is useful in letting you know which stations are available at a given time.