Refund Policy
On-Street Parking
Meter and Pay-by-Phone Refunds
Our policy is not to issue refunds for parking fees. However, refunds are issued to customers whose fees were charged incorrectly or in error. To request a refund, please call 311 or outside the Minneapolis city limits, call 612-673-3000.
Off-Street Parking
Monthly/Contract Parking Refunds
Our policy is not to issue refunds for the current month. Refunds may be issued to customers who provide seven days written notice prior to the start of the month. Email us at [email protected] or mail to the address below:
MPLSParking
33 North 9th Street, Suite B-50
Minneapolis, MN 55403
If you have questions concerning your payment, please contact us by email or call 612-343-7275.
All Other Refunds
Our policy is not to issue refunds for parking fees or other fees required. However, refunds are issued to customers whose fees were charged incorrectly or in error. Please send a request via email to [email protected] or send a written request to:
MPLSParking33 North 9th Street, Suite B-50
Minneapolis, MN 55403
Please provide as much detail as possible in your request and why you believe a refund is due.